1. ORDERING

 

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can start shopping and create your account before you check out.

1.2 How do I create an account?

Please click on “Login/Register” then click on ‘Create An Account’ and fill in your information.

1.3 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.4 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard or Visa.

1.5 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.6 I have a discount code, how can I use it?

Enter your discount code at the field “Discount Code” and click “Add” in your shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the discount code to your order if you have missed entering it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.7 How will I know if my order is confirmed?

After you have placed your order, you will receive an email from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

 

2.1 When will my order be processed?

All orders will be processed within 2- 3 business days, excluding weekends and public holidays.

2.2 How long will it take for me to receive my order?

The standard courier delivery time frame is approximately 10-20 business days from the time of placing your order. This is applicable only to all US deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number if available based on your destination. You may check and track your orders here

2.4 What are the shipping charges like?

Shipping is FREE for all deliveries via standard courier.

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team with a photo of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at and we will get back to you as soon as we can.

2.9 I have not received my parcel, what should I do?

Kindly drop a message to our Customer Care Team if you have not received your parcel after 25 working days and we will assist you accordingly.

2.10 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

2.11 I have yet to receive my parcel within the time frame. Whom can I contact?

You may check the status of your parcel via tracking service to find out why it might have been delayed. Alternatively, you may drop us a message and we will assist you further.